I (still) hate Comcast
This just keeps getting sadder.
I finally did hear back from Mark Casem (who posted a comment on my earlier entry “I hate Comcast”) and was told that he would look into the problem with my local Comcast guys. They did finally send someone out who determined that something was wrong with my line, and they sent a maintenance crew over to apparently fix it.
I say apparently because, well, have a look at my latest numbers (allow me to remind you that I am paying for 16 Mbps Business Class connection) for January 5 - 20: